Welcome to our Online Guest Information site
We’ve created this site to provide you all the information you might need for your stay with us at The Castle. Please take a look at each section below and if you can’t find the answer to any questions you might have, feel free to call us or chat to us using the chat button at the bottom right of this site.
Getting Here
Travelling from Norwich Train Station:
- Turn right onto Riverside road and continue for 0.6 miles following the river to your left.
- When you come to the roundabout, take the third exit onto Ketts Hill.
- Then take the first left and turn onto Spitalfields and continue to the end of the road.
- Then take the first left and turn onto Spitalfields and continue to the end of the road.
The easiest way to navigate to the property is by using a navigation app or website such as Google Maps, Apple Maps, or a GPS device. Simply enter your current location as the starting point, and the destination address (The Castle, 1 Spitalfields, Norwich, NR1 4EY) as the endpoint, and the navigation system will provide you with the most up-to-date and accurate directions based on current traffic conditions..
Parking is available on a first come first served basis and we are unable to reserve spaces at the property. Please make sure you are parked within the spaces provided and that you don’t park on any double yellow lines or in restricted roadside permit parking as we have no control over any tickets issued if not within our designated spaces. You are welcome to park at the property if you arrive before our check in time of 3pm.
Pre-Arrival Info
You will find the following items in the room, so please don’t worry about bringing them with you.
Bedroom/Bathroom
- Linens
- Pillows
- Towels
- Hair Dryer
- Hand Soap
- Toilet Paper
Toiletries (Shower Gel / Shampoo) are not provided in the room but are available upon request
Kitchen
- Kettle
- Toaster
- Tassimo Coffee Machine
- Microwave
- Fridge
- Plates
- Bowls
- Cups
- Glasses
- Cutlery
- Washing up Liquid
- Dishcloth & Tea towel
General
- TV
- Iron & Ironing Board
Breakfast is supplied in the room which consists of bread for toasting, jams & marmalade, breakfast cereals, milk and orange juice. If you are staying for more than one night additional items can be supplied during your stay. Just let us know the evening before if you need any extra supplies for the following morning.
Drinks can be purchased from the bar during our opening hours.
Check-In Information
Check-in is from 3pm
If you are arriving earlier than this please get in touch with us. If we don’t have any departing guests for the room you have booked we may be able to accommodate you.
Alternatively, you’re welcome to park at the property and leave your vehicle before check in time.
If you are likely to arrive later that 11pm please let us know.
Our regular opening hours are as follows:
- Wednesday & Thursday – 4pm to 11pm
- Friday – 4pm to 2am
- Saturday – 2pm to 2am
- Sunday – 2pm to 10pm
During these hours a member of staff will be available to check you in at the bar.
At any other time please press the intercom at the front door and a member of our team will get you checked in.
Room Information
Our Guest WiFi is available in all rooms and public areas of the property and is free to use. You’ll find the network details and login code in your room when you check-in.
The beds will be freshly made up for your stay and there will be towels in the bathroom. Extra towels are available in the wardrobe if there are more than two guests staying in the room.
If you would like clean sheets or require clean towels during your stay please let us know and our staff will arrange this for you.
Heating
Our rooms are heated via central heating radiators / air conditioners with individual room thermostats so that you can set a comfortable level of heat for you.
Air Conditioning
All rooms are equipped with Air Conditioning which can be controlled with the remote on the wall. Please note that the Air Conditioning will only operate efficiently with all doors and windows closed. The unit is programmed to shut down if the door or windows are left open.
Each room has a small kitchen area with the following equipment:
- a fridge
- microwave
- kettle
- toaster
- Bosch Tassimo coffee machine
departure Information
Check-out is at 12pm.
We are usually unable to offer a later check-out time. Should you wish to leave later than mid-day please contact us beforehand. If we have guests arriving we may not be able to accommodate a later check out – but we’ll try. You’re always welcome to leave any bags with us until you’re ready to leave.
When you are ready to check out please close all windows and doors and then return your keycard by posting it through the letterbox in the front door.
Policies & Safety Information
Although we love animals, pets are now allowed in our rooms.
Our rooms are strictly NON-SMOKING rooms. Please do not smoke inside the property.
NIGHT EMERGENCIES
If you need to contact a member of staff outside of our opening hours, dial “0” on your room phone. You’ll be greeted with an automated service which direct you to dial “0” again to contact an on call member of staff.
MEDICAL EMERGENCY ASSISTANCE
In the event that you require urgent medical assistance, Dial: “9 999”
This will connect you to the emergency services.
Our address is: “The Castle, 1 Spitalfields, Norwich, NR1 4EY”
NHS DIRECT
Advice can be obtained 24 hours, 365 days a year by telephoning:
NHS Direct on: 0845 46 47
Alternatively, you can access the NHS Direct website at: www.nhsdirect.nhs.uk
They will provide help and information about:
- Out of hours doctors and dental services
- Telephone support for long term conditions
- Pre and post-operative support
- 24-hour response to health scaresFor minor injuries, first aid kits are kept at the bar and are available during opening hours.
The nearest Accident & Emergency Department is situated at:
Norfolk and Norwich University Hospital, Colney Lane Norwich, NR4 7UY
Tel: 01603 286286
For further assistance please contact a member of staff by dialling “0”